Forum Discussion
Not Blocking Timeslots
I have a simple booking set-up - I offer 5 services of different time lengths via one staff.
Everything worked perfectly until this week - the booking calendar has stopped blocking off already scheduled time on the booking page. On the backend, I can see that there are bookings and which times should be unavailable, but the calendar is not reflecting that. Any suggestions on how to fix this?
gaganv I just discovered that all-day calendar events in the Outlook App for Android are erroneously created in the GMT time zone (I'm in CST, and my user/app settings reflect this). As a result, customers are able to book appointments on days that should be blocked, because rather than midnight to midnight on Monday, for example, Bookings sees the all-day event as 6pm Sunday to 6pm Monday (accounting for the difference between GMT and CST), thus allowing customers to book starting at 6pm. This only seems to happen with calendar events created in the Android app; events created using the web app are seen correctly by Bookings. See the screenshot here, in which an "all day busy" event for Feb 11 is instead recognized as 6pm Feb 10th to 6pm Feb 11th.
Here, an "all day busy" event created in the web app is recognized correctly by Bookings.We are also experiencing the same issue this month. We had setup a service assigned to one staff only with a day duration and max 1 attendee. It had worked well since April 2022 and we are starting to receive double bookings this month. The published page is now accepting bookings on all days regardless whether the staff is already booked for the day. Any suggestions on a workaround and looking forward to a quick fix from Microsoft . Thanks.
davisjrMicrosoft
gaganv careadm Can you please try this workaround and see if that fixes your issue? You need to uncheck the box that says "Always show time slots in business timezone" under Booking page -> Region and time zone settings.
https://techcommunity.microsoft.com/t5/microsoft-bookings/calendar-availability-is-not-updating-correctly/m-p/3702619#M4309- For some crazy reason, this worked for me! Is there a timeline to fix this? Thank you
- I have the same problem, Bookings offer time slots where staff should be unavailable according to their outlook calendar.
I have tried unchecking time zones but problem persists.We are having the same issue and unchecking the time zone box hasn't fixed it. It was working fine before xmas and now I've got students making appointments during our lunch hours. I'm hoping they get this fixed soon. PerElvis72
Same issue here today after returning from holidays. Myself and other staff are having our clients (students) double book where we are unavailable...during lunch hours and after work hours. What a way to return to work after the holidays. Wasting time trying to fix this.
- davisjrApologies for the trouble caused by this. Can you please share these additional details to help us debug this further:
- Are you seeing incorrect timeslots showing up on the calendar or it is actually resulting in bookings being made against unavailable timeslots? One of the existing issues that we track show invalid timeslots but attempting to book it will result in an error.
- Is this happening only for all day events?
- The existing events that conflict - are these other appointments booked through Bookings or these come from your Outlook calendar?
Can you please raise a support ticket with more details or DM me so that we can investigate this further?I just tried making a test booking in a timeslot where I know that staff was unavailable.
The bookning went through, and it also ended up in the staff's outlook calendar.
This was a 30 min bookning.The conflicting events come from Outlook calendar.
The conflicting event's status is Busy.
ps
Björn is my test user, not a real person.
- We are seeing the same issues and cannot fix it. This would need to be urgently brought to Microsofts attention and fixed. I tried to contact Microsoft directly, but unfortunately, we have to do it through our reseller. So, it will take a while until this reaches Microsoft. Does someone have a direct Microsoft Support?
- davisjr
Can we confirm if each staff member assigned to the service has 'Events on your Outlook calendar affect avaikability' checked? If it's already checked, please try uncheck, save, check and save again.
- I've done that. Unchecked...save...checked it again and saved. It's still wonky.
- I have tried unchecking and checking the "Events on your Outlook calendar affect availability" but all timeslots are still available.
I have also tried create a new service, but the same problem occurs for the new service. But:
The new service did not take existing events created by another Bookings service into account. That same timeslot was available for the new service. - I am sorry, but I don't know where that is could you screen shot or explain where I navigate to that option? Thank you.
- Under Staff you can edit for each person. That's where you will find the check box about outlook availability.
Tanuj2235This issue should be resolved now please check.- I just checked, and I'm sad to say that the issue persists.
- Same here!
- Tanuj2235HI all, can you also confirm if the busy slots which are available are busy from non-bookings related meeting in your personal calendar? Are slots which are booked in your bookings calendar also showing up as available?
- A slot that is booked in the Bookings calendar is unavailable for further bookings.
Slots booked outside of Bookings are available for bookings.- Currently, everything seems to be back on track. Bookings appts are showing in Outlook and times marked busy in outlook are not showing up as an available appt time. It seems to be reading what I've set for the calendar. I hope I didn't just jinx it 😉
