Forum Discussion

cprudhom's avatar
cprudhom
Copper Contributor
Feb 21, 2024

MS Bookings doesn't save after editing a Service

We use Bookings a lot and I have to change our Services quite often.  We are having an issue were when we make modifications to our one of our Service (availability options, etc) we can't save after entering our modification in the Edit Service window.  We click on Save Changes an NOTHING happens. No error message, just nothing.

When it works, you click on Save Changes the windows closes and the modifications are made to the Service, but 95% of the time we click on Save Changes and the Edit Service window stays open and the modifications are not saved.  We tried using different browsers, account (all with admin) and we can't fix it.  It becomes really hard to make modifications.  How can we fix that issue?  Thx.

20 Replies

  • zadularia1's avatar
    zadularia1
    Copper Contributor

    I too had been having this problem. I have multi-person appointments setup for a couple months ahead.

    I made some updates to the automatic notification one receives when booking a service. I edited, saved, and everything looked fine. Then I tested it and the email notification was sending the old message. I went back, checked the notifications under the services, and all had the new message. Why wasn't the new message being sent?!

    I figured out that the old message was being sent for existing appointments! I added a new appointment and then tested it and the new message was sent! So, if you are having a similar problem of editing, saving, and the new info not taking effect, it may be because it is not updating any existing appointments, but it will update any new appointments. 

  • CoffeeBreath's avatar
    CoffeeBreath
    Copper Contributor
    Same issue here. No error, just doesn't save changes. I am an admin for this calendar.
    • katecax's avatar
      katecax
      Copper Contributor

      CoffeeBreath try the Teams plug-in for Bookings. Last I checked my bookings was working again but the Teams plug-in came in clutch when it wasn’t previously. Hope that helps

  • DaveAlb's avatar
    DaveAlb
    Copper Contributor

    cprudhom 

    I have now received info from MS that they have resolved this issue. They didn't explain how or what was the root cause.

    I have tested and now I can save changes.

    • cprudhom's avatar
      cprudhom
      Copper Contributor
      Unfortunately, in my case I still have the same problem form time to time. Its not constant, but it happens regularly that I cant make changes because it doesnt save and close the Edit
      window.
    • cprudhom's avatar
      cprudhom
      Copper Contributor
      Thank you for letting me know. I hope it fixes it for good.
  • Judy_Hurst's avatar
    Judy_Hurst
    Copper Contributor
    Found on another thread: Open Bookings from Teams, saving changes to an existing Bookings Service works!
    • sfayle00's avatar
      sfayle00
      Copper Contributor
      Thank you, it is indeed working from Microsoft Teams!
  • DaveAlb's avatar
    DaveAlb
    Copper Contributor
    We have an ongoing case with Microsoft since 21 of Februari. The Bookings team and the product group are involved. Unfortunately they haven't found a solution yet.
  • sfayle00's avatar
    sfayle00
    Copper Contributor
    Hi,
    I am also having the same issue, but in Staff. When trying to add a staff, nothing happen. I tried to delete a staff and nothing happen either. Any solution on this please?

    Thanks,
  • katecax's avatar
    katecax
    Copper Contributor
    I am having the same issue, Bookings is unusable right now for me. Can't save an existing service or a new service... How does this get fixed or do I need to find another service to use now?
  • caffeinejen's avatar
    caffeinejen
    Copper Contributor
    Same issue. I am an administrator and can't add staff or services to booking calendars.

    For services, I can click "Save changes" all day long and nothing happens. For staff, it seems to save for a moment, but then goes back to tell me "There are no staff added/Add new staff."

    I've tried Firefox/Edge/Chrome, removing cache/cookies, adding a new booking page and also copying a working booking page. On the latter, everything copies but I can't edit the service, delete the (copied over) service, or create a new service. Microsoft, can you help us out here?
    • Judy_Hurst's avatar
      Judy_Hurst
      Copper Contributor
      Same issue on our tenant. Administrator of the page, able to make changes, yet when clicking "Save Changes" nothing happens. Currently not able to unpublish a service and make changes to another service within multiple browsers.
      • Babu_Alagarsamy's avatar
        Babu_Alagarsamy
        Icon for Microsoft rankMicrosoft
        can one of you please DM me the network logs (HAR) collected when you load the services page -> edit -> save?
    • Babu_Alagarsamy's avatar
      Babu_Alagarsamy
      Icon for Microsoft rankMicrosoft
      Do you see any error on the screen or in the network logs when this happens?