Forum Discussion
MS Bookings doesn't save after editing a Service
We use Bookings a lot and I have to change our Services quite often. We are having an issue were when we make modifications to our one of our Service (availability options, etc) we can't save after entering our modification in the Edit Service window. We click on Save Changes an NOTHING happens. No error message, just nothing.
When it works, you click on Save Changes the windows closes and the modifications are made to the Service, but 95% of the time we click on Save Changes and the Edit Service window stays open and the modifications are not saved. We tried using different browsers, account (all with admin) and we can't fix it. It becomes really hard to make modifications. How can we fix that issue? Thx.
20 Replies
I too had been having this problem. I have multi-person appointments setup for a couple months ahead.
I made some updates to the automatic notification one receives when booking a service. I edited, saved, and everything looked fine. Then I tested it and the email notification was sending the old message. I went back, checked the notifications under the services, and all had the new message. Why wasn't the new message being sent?!
I figured out that the old message was being sent for existing appointments! I added a new appointment and then tested it and the new message was sent! So, if you are having a similar problem of editing, saving, and the new info not taking effect, it may be because it is not updating any existing appointments, but it will update any new appointments.
- Same issue here. No error, just doesn't save changes. I am an admin for this calendar.
CoffeeBreath try the Teams plug-in for Bookings. Last I checked my bookings was working again but the Teams plug-in came in clutch when it wasn’t previously. Hope that helps
- Found on another thread: Open Bookings from Teams, saving changes to an existing Bookings Service works!
- Thank you, it is indeed working from Microsoft Teams!
- We have an ongoing case with Microsoft since 21 of Februari. The Bookings team and the product group are involved. Unfortunately they haven't found a solution yet.
- Hi,
I am also having the same issue, but in Staff. When trying to add a staff, nothing happen. I tried to delete a staff and nothing happen either. Any solution on this please?
Thanks, - I am having the same issue, Bookings is unusable right now for me. Can't save an existing service or a new service... How does this get fixed or do I need to find another service to use now?
- Same issue. I am an administrator and can't add staff or services to booking calendars.
For services, I can click "Save changes" all day long and nothing happens. For staff, it seems to save for a moment, but then goes back to tell me "There are no staff added/Add new staff."
I've tried Firefox/Edge/Chrome, removing cache/cookies, adding a new booking page and also copying a working booking page. On the latter, everything copies but I can't edit the service, delete the (copied over) service, or create a new service. Microsoft, can you help us out here?- Same issue on our tenant. Administrator of the page, able to make changes, yet when clicking "Save Changes" nothing happens. Currently not able to unpublish a service and make changes to another service within multiple browsers.
Babu_AlagarsamyMicrosoft
can one of you please DM me the network logs (HAR) collected when you load the services page -> edit -> save?
- Same problem here.
- Babu_AlagarsamyDo you see any error on the screen or in the network logs when this happens?
- Babu_Alagarsamy no error. Screen recording here: https://share.icloud.com/photos/0d2rMCaQ-FTHl7XETwJITp33A
cprudhom Getting the same exact behavior as you, Anybody found a solution or aware if it's a bug with Microsoft. tks 🙂
