Forum Discussion

Copper Contributor

Sep 22, 2020

Microsoft Bookings-Staff Member Availability Different Across Services

In Bookings, can a staff member have differing availabilities across different services? For example, on one service a staff member should be available basically all day. But on another service t...

Staff Availabilities

MSUM_Clifferton

Brass Contributor

Mar 20, 2023

I just thought of another workaround that will work for some, but not all. If you are the administrator for your account, you could create service accounts that will appear in bookings as a different/duplicate staff member. If that service account is listed under the original account as an alias, I believe that all calendar events and emails will be routed to the original account.

gbickert
Brass Contributor
Mar 21, 2023
MSUM_Clifferton that won’t work. You have to connect it to a user calendar. It won’t allow an alias to be selected. That my friend would be another obvious flaw in the programming decisions by MS on this. But, it would not necessarily addressed the topic at hand.
- MSUM_Clifferton
  Brass Contributor
  Mar 22, 2023
  A service account should have a user calendar, right? What I don't know is if a service account can be made an alias to another account. It sounds like you're saying it can't.
  
  Another, more complicated, idea is to create the service account and then use the new bookings connector and power automate to sync the two user calendars. sounds like a lot of work, but someone might find it worthwhile.
Siobhan_S
Brass Contributor
Mar 20, 2023
MSUM_Clifferton I don't know enough about aliases to give that try myself. Is this something you're likely to attempt? I'd be keen to know how it goes if so.
- MSUM_Clifferton
  Brass Contributor
  Mar 21, 2023
  Siobhan_S,
  
  Unfortunately, I'm not an Admin, and our institution does not allow service accounts. I'd be excited to hear if this works if anyone else is willing to try.

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