Forum Discussion
Microsoft Bookings-Staff Member Availability Different Across Services
Siobhan_S this is where I am at as well. Almost the exact same scenario.
It's is poor customer experience, but it looks like the the work-around is to set up a service per person, then disable "allow customer to select staff" (so it looks a little less stupid). Unfortunately, this is a clunky. But, with only a few staff, it temporarily accomplished the goal without totally confusing customers or doing crazy work arounds with staff calendars to set unavailability.
gbickert Thanks for the suggestion. It never would have occurred to me.
You're right in that it's pretty clunky, but... well. Rock and a hard place, huh? 🙂
Siobhan_S We will see how the public responds. In my case, I only have 3 people that accept appointments for this calendar. So, it isn't terrible. But, I'd sure like a proper solution so I can expand my use of Bookings for all kinds of purposes without hacky work-arounds.
My solution is to have each service type as separate calendars. As separate calendars, the business hours can be different for each staff member, across the different calendars/services.
Then the problem is that I have to share two links, one for each calendar/service. I don't want to have two separate links on the top page. So I think what I'll need to do is: on the top page, provide a link to a webpage which then shows the two link options; the two separate calendar/services.
Certainly not as pretty a result as Bookings provides when the two services are created within one calendar but... this is a solution that will have to work for me until a better solution is available.
SreerejiMicrosoft
DaveH2 - Having multiple availability schedules for staff across different services will need setting up staff scheduling policies at each service. Although this options seems to offer flexibility, other users may find this an overhead to manage and lead to confusion while dealing with calendars having many services. Our recommendation to have different Booking calendar and set up staff availability at the Business level. Hope this helps.
