Forum Discussion
Microsoft Bookings-Staff Member Availability Different Across Services
Agreed. This is a huge problem for us. We have a small team - just 4 people - but some of prefer to work in the office full-time while others work from home half the week. We have two different services to allow for this this - In-Office and Remote Service.
However, as Bookings currently is, a staff member cannot be assigned to a service for only certain days. It seems to be an 'all or nothing' approach.
'Customised Hours' will close off booking opportunities to those working every day if it is set to suit the work from home staff, but 'bookable when staff are free' opens up every single day regardless of whether that staff member will be present or not.
We're just discovering this as we (intended) to move more fully to online booking after an otherwise positive experience - but this is gonna scuttle the whole thing. Huge disappointment.
- We are having this same issue. We have a Service that is available to be booked Monday through Friday, but different staff members are available to attend these appointments on different days.What we need is to be able to go into the Service settings and then pick what days and times each assigned staff person is available to attend the meetings.The current solutions either have us crating extra calendars or extra services. Not very efficient or simple for our clients to navigate.
yes, i also have 1 active staff member but different people will do the role. for example staff 1 will work monday to wednesday and staff 2 will work thursday and friday. i have not figured out how a booker will get the correct staff member. Does anyone know?
novisugiarto As Clifferton said, if you restrict individual staff 'profiles' to only be available to work certain days, then the services they are attached to will only book them on the days they work.
The problem comes when they work different jobs on different days.
Siobhan_S this is where I am at as well. Almost the exact same scenario.
It's is poor customer experience, but it looks like the the work-around is to set up a service per person, then disable "allow customer to select staff" (so it looks a little less stupid). Unfortunately, this is a clunky. But, with only a few staff, it temporarily accomplished the goal without totally confusing customers or doing crazy work arounds with staff calendars to set unavailability.
gbickert Thanks for the suggestion. It never would have occurred to me.
You're right in that it's pretty clunky, but... well. Rock and a hard place, huh? 🙂
