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Andres2325's avatar
Andres2325
Copper Contributor
Sep 24, 2024

Microsoft bookings + WhatsApp

Hello,

I would like to know if it is possible to integrate WhatsApp with Microsoft Bookings. Currently, when a customer makes a booking, the reservation, cancellation, or rescheduling notifications are sent via email. However, I am looking for a way to receive these notifications on WhatsApp instead.

Thank you!

Microsoft Booking

2 Replies

  • JulianTaylorUCL's avatar
    JulianTaylorUCL
    Copper Contributor
    Sep 25, 2024
    You need to create a Power Automate response to 'when a booking is created' There are a few available apps that can integrate WhatsApp into your flow, some of which are very easy, Don't forget that you will need a WhatsApp API key to verify your sender account A good guide to how to do this can be found here https://jason-wills343.medium.com/how-to-get-api-key-for-whatsapp-business-api-28d1a39aedb8
  • anupamkhasia's avatar
    anupamkhasia
    Copper Contributor
    Sep 24, 2024
    Hello Andres2325 ,

    I don't think there is any standard functionality in Microsoft Bookings that can send a message on whatsapp.

    You need to develop a custom solution based on Microsoft booking API (https://learn.microsoft.com/en-us/graph/api/resources/booking-api-overview?view=graph-rest-1.0) and whatsapp api or services.

    Thanks

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