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Orpheas2019's avatar
Orpheas2019
Copper Contributor
May 16, 2019

Is it possible to accept or decline a booking manually?

Hi, as you already know, once the customer books a date/time, we get an automatic email which is pre-confirmed/accepted by default. Is there any way to let my staff accept or reject a booking? I'm having walking clients, therefore my staff should actually verify the received booking before responding.

 

Any ideas are appreciated.

Thanks

Calendar
office 365
Outlook
  • apl_28sep20's avatar
    apl_28sep20
    Copper Contributor
    May 20, 2019
    Yes, staff can go to their calendar and reject the booking from there.
    • ysapyta's avatar
      ysapyta
      Copper Contributor
      Sep 21, 2020

      When the staff member declines the event on their calendar, it only disappears from the own calendar and not on bookings. Is there a way for a staff member to decline and have it show up on the on the booking? apl_28sep20 

      • ShellyQ's avatar
        ShellyQ
        Copper Contributor
        Jan 06, 2022
        Customers who decline their calendar appointment without using the "manage booking" feature are not updated in bookings either. Is there a setting for this we're missing?

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