Forum Discussion

Copper Contributor

Feb 28, 2023

Homepage redirect to onboarding page stuck in loop

This is happening to two of our 8 team members. When they try to log on to Bookings the get stuck in an endless auto reload loop between the homepage and onboarding. It tries to reload to the opposit...

office 365

davisjr

Microsoft

Mar 07, 2023

ekles402 Jgrossiord will you be able to capture a network trace in the browser while this is happening and raise a support ticket with it. Please make sure "Preserve log" is enabled while capturing the trace. Please share the affected mailbox details as well so that I can confirm all pre-reqs are met. Feel free to DM me if you need any help with this.

The page https://outlook.office.com/bookwithme/me I get an error.

Jgrossiord can you please share the error that you are seeing?

Robbie1987

Copper Contributor

Mar 16, 2023

We have the same issue, but the issue only appears when you don't have a bookings license BUT this also shouldn't be needed, only the creator of a bookings pages should need a license.

Use case:
- Admin of the bookings pages add me as a member (or any other role) of the agenda

- I received an email with the invitation

- Click on the link with "go to bookings"

after clicking on the link, it will get in a loop between https://outlook.office.com/bookings/onboarding?src=mail-goto and
https://outlook.office.com/bookings/homepage?src=mail-goto