Forum Discussion
External user struggling to access SharePoint
drishm13 Is this a SharePoint online team site without a connected M365 group? It sounds as if you've done what one should do, removing from the site and guest account as well. Did you by any chance miss to remove the guest account permanently from Azure AD recycle bin too?
Tried resetting redemption status as well? From the User blade (if not using the above procedure).
Yes, others can access the site from that org.
I have raised a ticket with them and so far seems to be the same suggestions as what you have said also.
I'll see what we can do and I'll provide an update here should we get it to work.
Thanks for all the help.
drishm13 did you ever figure this problem out? I have a customer who is going through a similar problem. There are two different email addresses (tied to the same tenant). Every time the admin (email#1) adds this user by their specific email address (email#2), they are able to access the site once, and the next time they try to access they are denied. We checked the admin's account and the user in questions name gets mysteriously dropped and they receive this error:
This is not happening for any other users, however, this particular user has never had OneDrive folders like this shared with them.