Forum Discussion
Homepage redirect to onboarding page stuck in loop
This is happening to two of our 8 team members. When they try to log on to Bookings the get stuck in an endless auto reload loop between the homepage and onboarding. It tries to reload to the opposit...
davisjr
Microsoft
Microsoftekles402 can you please confirm:
- Did this happening recently? Was there access working before?
- Do these users have a valid Bookings license?
- Did they get removed from any Booking page recently or a booking page they were managing was recently deleted?
- Are they able to load the app if they go directly to https://outlook.office.com/bookings/calendar?calendar=smtp_of_their_booking_mailbox@tenant.onmicrosoft.com (please replace the parameter value with the SMTP address of the booking page that you can get from its URL)
If the issues persist, can you please raise a support ticket with a network trace from the browser so that we can debug this further?
- Did this happening recently? Was there access working before?
- Do these users have a valid Bookings license?
- Did they get removed from any Booking page recently or a booking page they were managing was recently deleted?
- Are they able to load the app if they go directly to https://outlook.office.com/bookings/calendar?calendar=smtp_of_their_booking_mailbox@tenant.onmicrosoft.com (please replace the parameter value with the SMTP address of the booking page that you can get from its URL)
If the issues persist, can you please raise a support ticket with a network trace from the browser so that we can debug this further?
It happened last week, it was the users first time trying to access the system.
We all have a valid license/permissions through our company
After the issue happened we removed them from the page and readded them to try and solve the issue but it did not work.
I will have them try your url