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hcox53's avatar
hcox53
Copper Contributor
Mar 21, 2023

Hello! Having a booking issue here - the bookings page is greyed out when staff member is available

I cloned an operational page and added the staff member, so the settings are the same but the availability is greyed out. This has happened with 2 other staff members. 

 

I'm not really sure how to fix as all of my settings are the same across all of the calendars for my staff members. Just that these 3 team members have greyed out availability. 

  • Jimmy Ortiz's avatar
    Jimmy Ortiz
    Copper Contributor
    We are also having this issue it is intermittent and a refresh of the browser will sometimes resolve but not always.
    • hcox53's avatar
      hcox53
      Copper Contributor

      Jimmy Ortiz Thank you but this has been going on for a few days now and has been refreshed, re logged on, viewed from other users, and its still greyed out. 

  • Availability depends on multiple settings including staff availability as well as the timings configured for the service / business hours. Can you please verify if all the settings are same across the booking pages?

    • hcox53's avatar
      hcox53
      Copper Contributor
      Yes all settings are exactly the same the only difference are the staff hours due to time in and lunches. however this is different to a multitude of staff and across all of the working bookings pages ( I have 16 that are working and 3 that are not) Settings are all identical across the business info, service, staff (aside for hours) and booking page.

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