Forum Discussion
Handling in-person vs virtual appointmerns per service and staff
I've solved this a variety of different ways for faculty members at our university who want to be able to offer online office hours when they're working elsewhere. Here's the workaround I've helped build that seemed to have the most functionality.
- Create two services: One for Online visits only. The other for in-person visits.
- Assign staff and set appropriate schedules for the two services.
This way, the student/customer gets to choose whether they prefer an in-person or online meeting, and the information for each meeting is set at appropriate times. no need for separate calendars or multiple links.
This works for 1 person with set hours.
but if hours can vary (between online and in-person) that becomes unwieldy (having to remember to change hours on the service too rather than straight in the outlook calendar).
And that is even worse when you try to organise a service for a team (who all can be allocated the appointment) and their variable schedule, which is why we looked at doing that double service and gave up.