Forum Discussion
Group Bookings in MS Bookings
I got it working last week. Today it was working, then with a new Service it wasn't. Last week I also could change max. attendees. But not lower than 2. Today I couldn't edit max. attendees at all.
If Bookings were a salad, I'd throw it in the trash, with all the bugs it has.
I want the good old Microsoft back, when they released a piece of software every 1-3 years with little to no bugs.
DanielNiccoli Thanks for reaching out to us. Any service with maximum attendee as 1 is a single customer service and any service with maximum attendee as 2 or more is a multi customer service. As by design, we cannot convert single customer to multi customer or vice versa. Hence we cannot edit and save a number less than 2. You can create a new service for such scenario. Thanks for your interest in Bookings.
This "as by design" is not good design without AMPLE documentation to clarify this.
It's not intuitive and for this to be a tool aimed at small/medium businesses without extensive IT departments or folks with lots of free time to dig through threads - and wait for replies - it can very easily be a deal-breaker as there are other "booking" tools out there that are 100% free and more user friendly. Frankly, it's the Teams/O365 integration that's keeping my experiment going.
Hi Radhika_Khetan_MSFT ,
How do we create a new service with more than one maximum attendee? That's the issue we're having, where it is always set to 1 and cannot be changed. Have gone through the workarounds others have provided and still unable to change?
MarkITEdDanielNiccoliAliElleElisa_HanleySteve_Wilemankuirb000et al...
Sorry, I'm late getting back to this thread. Last month has been a bit crazy for some reason. 🤪
I've had folks inside and outside my organization get the link to Teams after registering. On another thread I can't find now, I think the trick is that the staff member assigned to the service has to have a valid Teams account under the same login/account as they are registered as a staff member with. If so, then the Teams link should be automatically created. For those attendees without an existing Teams account OR the Teams app installed, they can still click on the link in the invite/email and just join the meeting from their favorite browser.
So, what I've found regarding the max attendees is that when you create the service, you'd better select how many (1 or 2+) people will attend BEFORE YOU SAVE the first time. Once you create a service with just 1 attendee, you're stuck with that (see Radhika's reply). Once you create a service with 2 or more attendees, you can change how many your max is as long as it's always greater than 1. My suggestion for a workaround is if you create a session for 2+ but someday need it to be locked to just one person either create 2 service entries per service (one for 1 attendee - maybe tag it "solo" in the title; and one for 2+ attendees - maybe tag it "group") but only show on the booking page whichever service you currently support. Alternatively, roll the max down to 2 and enroll the staff member to fill one of the attendee slots.Either way, it's extra work due to an "undocumented feature" [not a bug 🙄 ].
