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ChrisPWC's avatar
ChrisPWC
Copper Contributor
May 02, 2020

Gmail users in Microsoft Bookings teams meetings

Hi I have Gmail users booking slots for parent consultations through Microsoft Bookings. They get a confirmation email. I am not able to contact them from my calendar meeting request for the consulta...
microsoft bookings
Teams meeting
ChrisPWC's avatar
ChrisPWC
Copper Contributor
May 04, 2020

Smith_J  Hi

 

Confirmation emails to Gmail customers are failing to be delivered. I have added 3 examples of delivery failures to Gmail accounts. When I join a meeting from my calendar, the customer does not know that i am calling them, but i can join the meeting from my side.

 

Thanks

 

MitchS-SE's avatar
MitchS-SE
Brass Contributor
Jun 16, 2020

ChrisPWC, I've successfully had people register for a service using a Gmail address with no problems.

 

Those screenshots look like the problem is either an incorrectly typed address or a dead/non-accessible Gmail account. Either way, those screenshots point to the problem being outside of Bookings and/or Teams.

I'd start by confirming that those addresses are correct and can actually receive emails. Maybe send a manual email to that address and see if it bounces as well.

  • MichaelOliv's avatar
    MichaelOliv
    Iron Contributor
    Sep 12, 2022

    MitchS-SE Hello,
    I think the answer is here : https://docs.microsoft.com/en-us/microsoftteams/bookings-app-admin#changing-your-default-domain-when-setting-up-bookings-mailbox

     

    I post this because I found this forum before the microsoft documentation page. 😉

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