Forum Discussion

David_Moller's avatar
David_Moller
Copper Contributor
Aug 05, 2019

Error Message when booking appointment through bookings

I have an issue were ALL who try to book an appointment get a "Please try again, something went wrong" message, but the booking is actually registered. As the customer can't see that the appointment ...
office 365
cornelljohioedu's avatar
cornelljohioedu
Copper Contributor
Nov 18, 2019

David_Moller 

 

We too have had this experience.  It seems that if the Booking page is open for an extended time (10+ minutes) you will receive the error screen but the booking will still go through regardless of what service is selected.

  • tonovcp's avatar
    tonovcp
    Copper Contributor
    Nov 19, 2019

    cornelljohioeduIt happens to me with page just open. I had to make a new calendar. Now I don't know how to delete the other calendar. :sad:

    • SheilaB4904's avatar
      SheilaB4904
      Copper Contributor
      Jan 23, 2020

      We are also having the same issue - we had thought it was more of a volume issue, because it seemed to be happening at peak times.  We had taken off quite a bit of information from our service page, so the customer should not be on the site for any great length of time.  We do have the reminder email set up and also the email is included on our service.  We have been monitoring the site more frequently to try and resolve the issue.SheilaB4904tonovcp 

       

       

Resources