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nksse's avatar
nksse
Copper Contributor
Jun 28, 2022

Can't add user as admin

Hi

 

I'm trying to add a user to our Bookings portal as an Administrator. But each time the user is created as a Guest and it's the role select is disabled:

 

The user has a Business Premium license. I can't understand why it won't let me add them as an Admin. Other users are all Admins...

 

Can anyone suggest something to check?

 

Thanks in advance.

Bookings
  • nksse's avatar
    nksse
    Copper Contributor
    Jul 01, 2022
    Found it. The user was a 'reinstated' account and their mailbox had been converted to a shared mailbox. Once converted back to a regular mailbox they added as an Admin.