Forum Discussion
Can't access MS bookings URL: This information can't be retrieved right now. Please try again later
Hi all, On a client's tenant, I have a user who cannot use Microsoft Bookings. This user was previously converted to a shared mailbox and later switched back to a user mailbox. Currently, a Busines...
JD1
Microsoft
MicrosoftAccount changes can cause this issue when changing from a sharedmailbox to a user mailbox or license change. Try disabling and reenabling bookings for that user.
Did this several times. Did not work, even disable, wait for a day, and enabled again.
- JD1
what happens if the user goes to this site : https://outlook.office.com/bookings/homepage
First this:
Several seconds later this error (This information cannot be retrieved at the moment. Please try again.):
- JD1
in that case I would recommend opening a support case with MS. and provide a .har file of you attempting to access the link you normally do and a separate .har file of you attempting to access the link I provided to you.
is this for all users on that tenant or just a single user?