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JoppeDM's avatar
JoppeDM
Copper Contributor
Feb 13, 2025

Can't access MS bookings URL: This information can't be retrieved right now. Please try again later

Hi all,  On a client's tenant, I have a user who cannot use Microsoft Bookings. This user was previously converted to a shared mailbox and later switched back to a user mailbox. Currently, a Busines...
booking
Bookings
JD1's avatar
JD1
Icon for Microsoft rankMicrosoft
Mar 20, 2025

Account changes can cause this issue when changing from a sharedmailbox to a user mailbox or license change. Try disabling and reenabling bookings for that user.

  • JoppeDM's avatar
    JoppeDM
    Copper Contributor
    Mar 21, 2025

    Did this several times. Did not work, even disable, wait for a day, and enabled again. 

    • JD1's avatar
      JD1
      Icon for Microsoft rankMicrosoft
      Mar 21, 2025

      what happens if the user goes to this site : https://outlook.office.com/bookings/homepage

      • JoppeDM's avatar
        JoppeDM
        Copper Contributor
        Mar 25, 2025

        First this: 

        Several seconds later this error (This information cannot be retrieved at the moment. Please try again.): 

         

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