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Hondo_D_Tech_Guy's avatar
Hondo_D_Tech_Guy
Copper Contributor
Jan 28, 2021

Bookings wont show customers special request!

Hello, 

I've added the option for my "customers" to add in special request for their meeting when they are booking their appointment. However I am not seeing their comments anywhere. If my "customers" are filling that portion out where should I be able to see it?

  • Hondo_D_Tech_Guy 

     

    If you set the "special request" up as a custom field when the Booking gets scheduled, you have to open the appointment from the Bookings calendar (not in Outlook), and scroll down to see your custom fields and any responses the customer may have entered. It will be below the "This is a Teams Enabled Booking" line. It will not say anything about that information being the custom fields you created. Screenshot below. 

     

     

  • EliseH's avatar
    EliseH
    Copper Contributor

    Hondo_D_Tech_Guy 

     

    If you set the "special request" up as a custom field when the Booking gets scheduled, you have to open the appointment from the Bookings calendar (not in Outlook), and scroll down to see your custom fields and any responses the customer may have entered. It will be below the "This is a Teams Enabled Booking" line. It will not say anything about that information being the custom fields you created. Screenshot below. 

     

     

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