Forum Discussion
Bookings text message reminders list the wrong time for the booked appointment
We've had several of our Bookings site owners complain that their customers are receiving text message reminders with a wrong meeting time while the email reminders list the correct time. It's not ha...
Kreera_House We discovered an issue where some users had their timezone set wrong - but only in Outlook. So we followed this article to resolve: https://support.microsoft.com/en-us/office/set-language-and-time-zones-in-microsoft-bookings-94af3e22-aca6-4e91-8b91-1cd5a02a9ea8
SarahBethB - Good point, but this time zone setting is not our issue since the email reminders all show the correct time. It is only text message reminders that list the wrong time. They don't include any time zone information. We had a support case open with Microsoft but they couldn't identify the issue either and since it was intermittent and couldn't be recreated at will, we are now having to advise our users to not use text messaging.
