Forum Discussion
Bookings service not accessing Outlook Calendar Entries and double booking
Make sure that “Events on Office calendar affect availability” is turned on for your staff in the Bookings settings, and check that your Outlook calendar is shared as “Can view when I’m busy,” so Bookings can read your availability. Also, confirm that your time zones match between Outlook, Bookings, and your computer, as differences can cause double bookings. If everything looks fine, try removing and re-adding the affected staff member or reconnecting their calendar to refresh the sync. Some users have reported this started happening just recently, so it may also be a temporary Microsoft issue that should be resolved soon.
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Make sure that “Events on Office calendar affect availability” is turned on for your staff in the Bookings settings, and check that your Outlook calendar is shared as “Can view when I’m busy,” so Bookings can read your availability. Also, confirm that your time zones match between Outlook, Bookings, and your computer, as differences can cause double bookings. If everything looks fine, try removing and re-adding the affected staff member or reconnecting their calendar to refresh the sync. Some users have reported this started happening just recently, so it may also be a temporary Microsoft issue that should be resolved soon.
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Don't forget to mark as solution if my answer suits you