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David-B's avatar
David-B
Copper Contributor
Feb 27, 2017

Bookings not recognising Free/Busy time

I just set up Bookings and did a test to see if an existing busy appointment would be recognised and prevent booking during those hours. It permitted a conflicting appointment. Does Bookings take a w...
Calendar
office 365
Chandresh Jain's avatar
Chandresh Jain
Icon for Microsoft rankMicrosoft
Mar 17, 2017
The integration of Microsoft Bookings with your Office 365 personal calendars should be live now and ready to use in both the web and the app. Please give it a try and let us know of any feedback.
  • bnnadi123's avatar
    bnnadi123
    Copper Contributor
    Aug 20, 2021

    Chandresh JainI I  work with the IT at my University and some faculty are having issues with MS bookings. When they set there appropriate times and days for office hours, it populates a different date and time for the public to. Please we would need some troubleshooting or solution to this issue. I already looked this issue on the web but can't find an answer.

    • ITAVA2021's avatar
      ITAVA2021
      Copper Contributor
      Nov 15, 2022

      bnnadi123 

      One needs to ensure the proper time zone is selected for each user. 

      And that the Calendar Events affect availability is checked. 

    • Rajesh_Kumar_D's avatar
      Rajesh_Kumar_D
      Icon for Microsoft rankMicrosoft
      Aug 25, 2021

      bnnadi123 

       

      In general the timings will be changed as shown as per the customer time zone. 

       

      Can you please provide the repro steps for us to try what is the issue , Please provide the repro steps and expected and actual behavior

  • aewilliamson's avatar
    aewilliamson
    Copper Contributor
    Aug 25, 2020

    Chandresh Jain  My Bookings is allowing students to book when I have appointments marked as "busy" on my outlook calendar

  • REDzero5's avatar
    REDzero5
    Copper Contributor
    Aug 14, 2020

    Chandresh Jain - Hello - I just setup Bookings but am having this same problem - nothing from my Office 365 Outlook is showing on my Bookings calendar as Busy, it's all just blank and Available, leading to conflicting appointments be set. I see this was supposed fixed 3 years ago - is there something I need to enable somewhere to allow this integration?

    • aewilliamson's avatar
      aewilliamson
      Copper Contributor
      Aug 25, 2020

      yREDzero5   Hi! Did you get any help with this?

    • Gabriel_Valdez's avatar
      Gabriel_Valdez
      Former Employee
      Aug 14, 2020

      Hi REDzero5  - Sorry you are having issues.

      Could you please confirm a couple of things?

       

      1. You are one of staff members selected to be able to perform the services - This means that when you go to "Services", in the "Assigned staff" your name is there.

      2. Your Office 365 account you use in Outlook and the account used to access Bookings are the same

      3. In "Staff", when you edit your name/user, the box for "Events on Office calendar affect availability"

       

      Looking forward to hearing from you.

      Thanks!

       

       

      • JacobRaun's avatar
        JacobRaun
        Copper Contributor
        Nov 02, 2020

        Hi Gabriel_Valdez,

        I have also got the exact same issue as others have reported, and my settings match what you showed in screenshot. 

         

        Do staff need to "re-authorize" bookings to access their calendar? My company is making users change their AD/O365 password at a certain interval, so wondered if that could cause some kind of conflict?

         

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