Forum Discussion
Bookings not recognising Free/Busy time
I just set up Bookings and did a test to see if an existing busy appointment would be recognised and prevent booking during those hours. It permitted a conflicting appointment. Does Bookings take a w...
I was having trouble with this and found the culprit was "Custom hours"
This change may not help everyone, and is something that may need to be adjusted/fixed by Microsoft
To change this setting navigate to
Services > [Affected service] > Edit service > Availablity options > General avilability
If this dropdown is set to "Custom hours", it will ignore the staff member's calendar even if it is enabled elsewhere
Change this to "Business hours"
You can modify the business hours for all services under
Business information > Business hours