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Bookings not being accepted by system
We've had several customers call us to say they are unable to make a booking. The common claim is that, when they click 'Book' after filling in their details (using the booking page), the page ju...
- Microsoft support has confirmed that there was a back-end bug causing the message for missing information not to display, but the blank booking page to reload instead. They reverted back to an earlier version and this has fixed the issue we were facing.
Yes we've had similar issues but around attendee lists clearing and only showing the last person who registered.
Recently though we've also been getting the blank screens too when people are registering.
I wondered if this had something to do with using links that were maybe old and needed to be regenerated.
Recently though we've also been getting the blank screens too when people are registering.
I wondered if this had something to do with using links that were maybe old and needed to be regenerated.
Speak to tech support at Microsoft and they will fix that for you. We had the same issue at one point. It was only when we added people manually though, via the back-end calendar. They fixed it for us, but didn’t give us any feedback, so assuming it was a sync error. We were adding people manually via the public facing booking page for a while, as a work around. And downloading the TSV all the time.
