Forum Discussion
Bookings not being accepted by system
- Microsoft support has confirmed that there was a back-end bug causing the message for missing information not to display, but the blank booking page to reload instead. They reverted back to an earlier version and this has fixed the issue we were facing.
Hi I am having this same issue. We take around 200-400 bookings a week and there are many cases of people thinking that they have made their booking, then either emailing to ask if has been confirmed or just showing up on the day and then we are oversubscribed for the sessions, and what's more, we don't have any of their details and they cannot be processed. This is adding many man hours of sending out guidance to individuals, telling people that they cannot attend on the day and then chasing up details to issue certificates. Our client is a region wide healthcare organisation, meaning that it is clinicians booking full days off to attend our training!!! PLEASE DO SOMETHING ABOUT THIS!!!!
I had previously set the bookings to "All Day" setting, but that caused issues where it was adding new bookings to the calendar, so my work around was to change it to set times!
This really isn't good enough. I am already doing an options appraisal to see what we might change to in the new financial year as the current situation is untenable and means I will have to abandon Microsoft.
- Agreed, it is a serious problem. Since I can now replicate the problem, I have raised a ticket with the Microsoft support desk. I will update here when I receive a reply.