Forum Discussion
Bookings Calendar and Reply Address
Hi
I've tested it and it (currently) works for me.
I've learned that Bookings creates an imaginary e-mail address that is used by the system.
Then the new fix, automatically is setting up forwarding from this imaginary e-mail address to the one specified in company settings in Bookings.
Exchange / Office365 administrators cannot see or change this e-mail address, by the way.
Documentation or manuals telling this is nowhere to be found :-), that's just the way the cookie crumbles......apparently
MicrosoftHi Henrik,
Could you elaborate on what you mean when you say that administrators can't see or change the email address? The person who owns/manages the specific Bookings calendar should be able to see and change that address for themselves.
I mean outside of Bookings, where exchange administrators normally maintain the companys e-mail addresses. There the new e-mail address, created by Bookings, is not visible for the administrator.
- Hi all,
I've had chance to test this since the developer fixed the code. Here are my comments:
1. When an O365 user creates a new Bookings calendar it creates an email address usable internally and externally based on the calendar name (for example I created one called "Company Limited - Sales" and the email address created is companylimitedsales@company.onmicrosoft.com. This email address DOES now work externally, so when a non-O365 email address is used they receive the booking info / .ics file and they can even reply to the email. This reply email goes to the user who created the Bookings calendar. I've tested this with two different users and two different calendars and they each work the same and only receive emails related to their calendar.
2. Each user doesn't have access to each other's calendar and when they try to open a calendar they didn't create they get a message "You don't have access to this booking calendar". I'm sure this can probably be sorted out with some permissions / powershell script / etc but not looked into it.
3. The guest user can access the published calendar page via the URL created and make a booking but they CAN'T select multiple staff whereas as an admin of your calendar you CAN create a booking and select multiple staff. May be useful for a customer to be able to select multiple staff
4. As an ADMIN of your Bookings calendar, if you add staff to a booking only that ADMIN can see content of the booking. So even though you are invited to the meeting/booking you can't see the details. However, you CAN see the details in your own personal calendar. Not sure if this is by design or not. If you don't have access, you see a "busy" appointment in Bookings and cannot do anything with the entry.
Hope that helps :)
ChrisHi Chris
I just now tried to send to the e-mail address that Bookings is using to send out confirmations.
My mail bounces, I'm sorry to say.....:-( ( Recipient address rejected: Access denied)
Hi Alysha
I just now tried to send to the e-mail address that Bookings is using to send out confirmations, from an external e-mail address.
My mail bounces, I'm sorry to say.....:-( ( Recipient address rejected: Access denied)
Any idear when this also is resolved?
- I am UK Region.
What are you? It may be the update hasn't deployed across all regions yetDK :-)
- Alysha Voigt
Hi Henrik,
The fix has been deployed, and it should reach you today. At your convenience, please do a test and let me know how it goes.
Hi Alysha
When I send from an external e-mail address, the mail bounces. So the fix is not working....
When sending from XX@chisa.dk it is working.
