Forum Discussion
Appointments keep canceling in Bookings
I have group classes set up for a max of 125 people. The appointments keep sending auto cancellations and there are still spaces. I literally have had over a dozen people trying to register. They get...
Radhika_Khetan_MSFT
This is happening for my appointments too. When a new person books for our class, it sends a cancellation to everyone who has already booked previously. I keep having to send follow-up emails to all registrants saying "No. It's not canceled, please disregard." This is really bad because I am sure there are people that don't show up because they thing it's canceled when it's not.
This is happening for my appointments too. When a new person books for our class, it sends a cancellation to everyone who has already booked previously. I keep having to send follow-up emails to all registrants saying "No. It's not canceled, please disregard." This is really bad because I am sure there are people that don't show up because they thing it's canceled when it's not.
LisaJo48 April 2023 it's come back to us again too. We had this issue in 2020, and now it's just returned in April 2023 where it suddenly sends Cancel notices to everyone when a new #11 signs up out of 20 seats.
- @igonyea
So, Igonyea, Are you saying registrants 1-10 and 12-20 are fine, even if one of them cancels? And only when regestrant #11 happens to cancel is when this issue (canceling the whole booking) is triggered? Thank you!LisaJo48 I'm saying for a service that allows say 20 users. When #11 signs up, then the cancels go out to the 10 previous.
- So, the first 10 work as expected, even if one of them were to cancel but, once 11 register and THEN someone cancels, the problem arises, correct?
So what happens when there are 12 or more registrants and any one of the cancels, it happens then too?
In other words, once there are more than 10 registrants, the problem is triggered, or is it specific to the 11st registrant somehow.
Sorry to be so dense. I just want to be sure I get it right so I can accurately speak to and describe a workaround to my users....if there is one.