Forum Discussion
Appointments keep canceling in Bookings
Elisa_Hanley Thanks for highlighting this. Can you please give us more details like screenshots of your service configuration? How you are making appointments? Are you having multiple services or a single service? and details around this? You can post on uservoice or here and we will look into it. Thanks for your interest and support to Bookings!"
Radhika_Khetan_MSFT It is a group booking. When one person cancels or if we remove a person from a booking, it sends a cancellation to everyone. We had 125 people in a class and every person received a cancellation. As you can see it says cancelled on my personal calendar and it is still available on the bookings calendar, not cancelled. We have stopped removing people from the training and just overbook it without knowing who is going to attend or not.
Elisa_Hanley few things are not clear. How can you remove a person from a booking? Currently there is no way to do that. Can you please elaborate each step that you guys followed ? Like service creation (if possible send a screenshot), how did you create a booking (admin portal or self serve), who cancelled the meeting (admin or customer)? The screenshots that you shared are for staff or customer? Can you please elaborate more on these detailed steps? If possible can you send me the calendar link here? This will help us look into the issue further.
We are experiencing the same issue.
Delegates are booking on to sessions and then receiving a cancellation notification - the course isn't cancelled and is still 'live' on the Booking Page.If it is a group booking, it is because someone in the group canceled. This was a nightmare for my summer classes where we had 125 people per online class. We decided to use eventbrite after that class. We will not be using bookings going forward.
