Forum Discussion

Lighthouse's avatar
Lighthouse
Copper Contributor
Jul 14, 2024

All bookings disappeared/ no more staff member

I wanted to create a booking for one of my customers and noticed that all of my bookings (past and upcoming) vanished. Additionally, there are no longer any staff members shown. As a self-employed individual, only my name normally shows. However, the complete list with customers and business information etc. is still accessible.

 

When I create a new booking, the customer does receive a confirmation, but it does not show up in my agenda.

 

Has there been a modification following an update, or is there an issue of some kind?

    • Lighthouse's avatar
      Lighthouse
      Copper Contributor

      Thanks for the workaround LucL1920.

      The problem is within the app. Tuesday/Wednesday Office 365 apps often get updates. Have not heard back from Microsoft. I'll keep you updated.

      • Lighthouse's avatar
        Lighthouse
        Copper Contributor
        The data is visible again or has been restored.
        The problem is resolved at my end.
    • keggebeen's avatar
      keggebeen
      Copper Contributor
      Yes! That's what I found out too. Plus, I restarted my laptop and they were all there again!
  • keggebeen's avatar
    keggebeen
    Copper Contributor

    Lighthouse , same thing happened here.  All staff was listed on Friday and when I came in Monday, every name is gone

  • ayrtonkelly's avatar
    ayrtonkelly
    Copper Contributor

    Lighthouse We're experiencing the same issue and I've submitted a support request to our MS Admins to raise a support ticket. Have you heard anything from MS in the meantime?

    • Lighthouse's avatar
      Lighthouse
      Copper Contributor

      @he reply from Microsoft:

       

      Greetings!

       

      As per the issue we checked the article that you provided, and we can see that multiple tenants and clients are facing this type of similar issue.

      We will check this internally and we will let you know the update on the same. Kindly allow us some time so we can check and let you know.

       

      Thank you for choosing Microsoft Support.

    • Lighthouse's avatar
      Lighthouse
      Copper Contributor

      A support request has been submitted at Microsoft a couple of minutes ago.

Resources