Forum Discussion

DoS007's avatar
DoS007
Copper Contributor
May 16, 2019

Sync Problems

Sync doesn't work. It sync but stopps with a failure. On showing the failure it even doesn't show an error code. I already deleted data and cache, didn't help. I also split my notebook in more sections and sites. Still sync problems... ?!?!?!?

android
onenote

5 Replies

Sort By
  • Nakul's avatar
    Nakul
    Icon for Microsoft rankMicrosoft
    Jun 03, 2019

    DoS007 could you please send feedback from inside the app (three-dot button > Send feedback) with text "#androidshield"? (ignore the quotes)

     

    This will help us effectively diagnose what the issue is with your device.

    • DoS007's avatar
      DoS007
      Copper Contributor
      Jun 03, 2019

      Nakul  Nothing else than "#androidshield" ? What does this do? Is this a code for attaching logs?

      • Nakul's avatar
        Nakul
        Icon for Microsoft rankMicrosoft
        Jun 04, 2019

        DoS007 yes, just "#androidshield" will work- hashtagging with this keyword will help the relevant support team pick this feedback up and diagnose the issue you are facing.

  • Parag_Palekar's avatar
    Parag_Palekar
    Icon for Microsoft rankMicrosoft
    May 23, 2019
    Did you long tap on the notebook and click 'View sync error' to see what the error is? Is that the snapshot you have shared by the side?

Resources