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herrothere's avatar
herrothere
Copper Contributor
Jul 29, 2025

Windows-based Copilot Pro ONLY crashing on loading larger Conversation, other platforms work.

Hi everyone, 

 

I'm writing this post with a bit of frustration.  I spent quite a few hours waiting and speaking with the Copilot Microsoft Support live, however; they were unable to help after doing the routine fixes like rebooting, re-installing, Repair, and some cache cleaning (they called it a Backend issue) - then they said that here I would find the solution... which I found a little strange, but here goes. 

 

I am working on a software project and have been for the past few months, so there has been a lot of activity in the particular Conversation on Copilot, and as of a couple days ago after uploading a screenshot, it froze and had to be restarted - and any time I would try to load that particular Conversation, it would freeze. 

 

Its just that one Conversation on a Windows 11 Copilot Pro setup, every other Conversation works on the Windows setup, and on my other devices like my phone, Copilot has no issues at all, even with the Conversation that won't load on the Windows setup.   The difficulty for me is that I am somewhat limited to using the Windows Copilot for functionality, so my phone is out, and the Web-based version doesn't load Conversations.  This is a pure Copilot Pro setup, not much to do with 365. 

 

 

Please help, thanks in advance. 

 

3 Replies

  • djtydawg's avatar
    djtydawg
    Copper Contributor

    I'm having a similar issue in Copilot Chat on my Dell Laptop. I started using the new GPT-5 option and doing nothing more than asking a follow-up question after receiving an initial response, it just completely crashes out.

  • DescrtionKey's avatar
    DescrtionKey
    Iron Contributor

    In the conversation history settings of Windows Copilot Pro, limit the number of loaded items and enable lightweight mode. Alternatively, press Win+Ctrl+F to reset the cache, or use the web version to bypass client-side restrictions.

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