Forum Discussion
Re: The "Reference a file" feature not working as documented
User2600 Yes, this is as expected, however, I found out that if I'm on a VPN, I get the following error and can't see any files: PrefetchFailure (NoTokenProviderForUnauthenticatedPrefetch)
7 Replies
I'm wondering if I'm having a similar VPN problem. I seem to be able to use Copilot fine except for when trying to reference a file on OneDrive. Every time, it says, "Sorry, something went wrong. Try again in a few moments." This is when I select one of the three on the list, when just writing a file name with the extension, and entering the full file path. I've tried absolutely everything recommended here and elsewhere...was this the problem you encountered with it being a VPN issue? I'm not an admin in our IT dept., is there a little more detail as to what setting(s) I can have them check?
Hi NicholeS1155 ,
I had an even worse issue because when the threat protection setting of my VPN was turned on, Copilot wouldn't work at all, whether referencing files or not. You might want to ask them to check if, besides tunneling (which in itself is not the problem), your VPN is using some form of threat protection, such as ad, malware or tracker blockers, etc. In my experience, turning off the protection settings solved the issue, and I can now use Copilot while on the VPN.
Good luck!
I forgot to mention that I use a personal license (Copilot Pro).
- This feature is ONLY available to the Enterprise Copilot licenses, not to personal ones.
