Forum Discussion
PS83Tech
Oct 03, 2024Brass Contributor
New copilot app can't switch from work to personal account
I installed the app from the Windows 11 store yesterday, and it was working fine just like it did on my mobile app. I made sure I signed in with my personal Microsoft account on both. Today, whe...
- Oct 07, 2024
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
PS83Tech
Oct 07, 2024Brass Contributor
And it stopped working again and went back to the work account.
- Michel-EhlertOct 08, 2024Brass ContributorAfter removal of cookies, sign-out of work account, restart the app. You should now be able to successfully switch to personal account (if it still starts with work/school account).
In my case, you can still switch back to work/school account, and get see that notification to switch to personal account, which in my case does switches back successfully. - babygmanOct 07, 2024Copper Contributor
PS83Tech other way in Edge I create profile one for personal and one for work account for switching. Then at Copilot has 2 profiles for switching also.
- prisyazhnyukvladimirOct 14, 2024Copper ContributorThanks, works for me as well!
- RimportanteOct 07, 2024Copper Contributor
babygman This one works! Thanks.