Forum Discussion
New copilot app can't switch from work to personal account
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
Michel-Ehlert are you taking care to ensure you are only opening consumer copilot [ copilot.microsoft.com ] url in your browser's personal profile instance?
I ask because that consumer copilot url appers to be browser profile aware. if you try and open the consumer copilot url in a work profile browser instance it detects that is the case and will redirect you to the enterprise copilot url.
Along those same lines the edge > apps > install this site as an app that creates a desktop app experience for the consumer and enterprise copilot experiences are bound a specific browser profile.
Thanks, this worked.
Annoying that the button suddenly doesn't, but hey, now I have a workaround and plenty of other options.