Forum Discussion
Solved
New copilot app can't switch from work to personal account
I installed the app from the Windows 11 store yesterday, and it was working fine just like it did on my mobile app. I made sure I signed in with my personal Microsoft account on both. Today, whe...
Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:
In Edge, select Settings and more > Settings > Cookies and site permissions.
Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
- Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.
Not sure if this has been said already but I uninstalled the app, cleared files in %temp% and cleared my Edge Browser cache and I was able to log back in and start using it again as normal. Anyone else tried this to see if it works for you too?
- I believe clearing Edge browser's cache includes clearing of all cookies (not just Copilot's) that is covered in the original solution.