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PS83Tech's avatar
PS83Tech
Brass Contributor
Oct 03, 2024
Solved

New copilot app can't switch from work to personal account

I installed the app from the Windows 11 store yesterday, and it was working fine just like it did on my mobile app. I made sure I signed in with my personal Microsoft account on both.    Today, whe...
troubleshooting
  • tanghm's avatar
    tanghm
    Oct 07, 2024

    babygman 

     

    Thank you very much for this. For those who are still having issue after the Windows 24H2 update, clear Copilot associated cookies by following the instructions below:

     

    1. In Edge, select Settings and more > Settings  > Cookies and site permissions.

    2. Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.

    3. Search for Copilot in the list of saved cookies, and then delete them all. This should reset the Copilot app and restart the App with a fresh setup.

      

hurdlefast's avatar
hurdlefast
Copper Contributor
Oct 07, 2024

PS83Tech  Yep, same is happening for me.  New computer with CoPilot Plus built in. I set it up 11 days ago and the CoPilot Plus built in (with the special key on the keyboard) worked great! Now I'm getting the same error about logging out of my work account, but I DID log out of it and it's calling my personal account a work account. Let me know if anyone gets a solution!

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