Forum Discussion
Microsoft 365 Copilot licensing confusion
I was able to resolve this issue independently, and can confirm that enabling PAYGO and a capacity pack does allow unlicensed users to access SharePoint Agents.
I followed the guidance provided here: https://learn.microsoft.com/en-au/copilot/microsoft-365/pay-as-you-go/copilot-capacity-packs.
It would be helpful if Microsoft offered clearer information regarding licensing requirements for Copilot and other products. In this instance, while the tutorial enabled me to implement a working solution, some details were ambiguous. Notably, the referenced page states the following at the bottom:
"End-users using Microsoft 365 Copilot Chat or SharePoint agents must have a Microsoft 365 Copilot license to access Copilot features. The capacity pack and pay-as-you-go billing setup affects billing for credit usage, not the user license requirements. Make sure your users are licensed for Microsoft 365 Copilot; the capacity pack covers the extra agent credit costs, not the core Copilot access."
This clarification appears to contradict earlier guidance and may cause confusion for administrators.
I bought a product on Play Store (MS 365 Copilot). My account is registered in Country A, together with my primary payment method. My backup payment method is from Country B. When Google Play Store couldn't deducted my sub from my primary payment method, they used my backup paymnet method. The money was deducted and appears on my play store subs. However, my MS Account does not show any sub. What's frustrating is I'm now being tossed around the two companies. Play store says I should contact MS team (devs of MS 365 Copilot) while MS team doesn't reply to my emails on theire app page on Play Store. I'm now left with no money and no service that I've paid for. Anyone who knows how I can resolve this. I tried Play Store refund and they said my purchase does not qual