Forum Discussion
Microsoft 365 Copilot licensing confusion
I was able to resolve this issue independently, and can confirm that enabling PAYGO and a capacity pack does allow unlicensed users to access SharePoint Agents.
I followed the guidance provided here: https://learn.microsoft.com/en-au/copilot/microsoft-365/pay-as-you-go/copilot-capacity-packs.
It would be helpful if Microsoft offered clearer information regarding licensing requirements for Copilot and other products. In this instance, while the tutorial enabled me to implement a working solution, some details were ambiguous. Notably, the referenced page states the following at the bottom:
"End-users using Microsoft 365 Copilot Chat or SharePoint agents must have a Microsoft 365 Copilot license to access Copilot features. The capacity pack and pay-as-you-go billing setup affects billing for credit usage, not the user license requirements. Make sure your users are licensed for Microsoft 365 Copilot; the capacity pack covers the extra agent credit costs, not the core Copilot access."
This clarification appears to contradict earlier guidance and may cause confusion for administrators.
This is a great question, many organizations are facing the same confusion after the SharePoint Agent preview ended. From what we’ve seen, capacity packs and pay-as-you-go billing don’t replace the Microsoft 365 Copilot Add-On license requirement.
At Nimus Technologies, we help businesses manage Microsoft 365 licensing and Copilot deployments effectively. Happy to share insights if needed!