Forum Discussion
M365 disconnects my Dropbox account every single day
Re-download Microsoft 365 Productivity Apps then Delete the Microsoft Copilot app. The Dropbox link then works fine. (The iPad has automatically downloaded Copilot even though I cancelled Microsoft 365 and was offered the Classic version at cheaper cost on my laptop.)
I don't have the standalone "Microsoft Copilot" app on any of my devices.
I do have the "Microsoft 365 Copilot" app installed, but that's just the confusingly renamed Microsoft 365 Office app. Is that the one you are referring to?
Yes. That is the app causing all the problems. When you have that installed, Dropbox goes through it and gets all muddled up. When you delete it, Dropbox goes directly to to the 4-year-old old version of Word and keeps the links.
Thanks for the suggestion, BethOfAus2025. Unfortunately, that did not do the trick for me. I uninstalled 365 leaving only the Word app on my device. Rebooted my iPad. Sadly all that did was get me a different error with the same result: Sorry, something went wrong and [your file].docx can't open.
In Word, go to Settings, Storage Accounts, and link to Dropbox. You have to do it once but it then holds that link and it no longer drops out.