How Retail Businesses Are Automating Customer Service with Copilot Studio

The retail industry is evolving rapidly, and customer expectations are higher than ever. Shoppers demand instant answers, personalized recommendations, and seamless support across digital and physical channels. Traditional customer service models—heavy reliance on human agents and call centers—struggle to meet these demands at scale.

Enter Copilot Studio: a platform that empowers retailers to automate customer service workflows while maintaining personalization and efficiency.

 

https://dellenny.com/how-retail-businesses-are-automating-customer-service-with-copilot-studio/