Forum Discussion

Copper Contributor

Feb 16, 2024

How can I use Microsoft Copilot in a shared mailbox?

How can I use Microsoft Copilot in a shared mailbox? The Copilot can only be used for mails in my mailbox and not in another general mailbox that has been assigned to me. The mailbox does not have it...

LeonPavesic

Silver Contributor

Feb 16, 2024

Hi Daniela_H_FJS,

currently, Microsoft Copilot in Outlook is restricted to a user’s primary mailbox and is not supported on archive mailboxes, group mailboxes, or shared and delegate mailboxes.

MS Copliot - Shared Mailbox - Microsoft Community Hub

Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.

If the post was useful in other ways, please consider giving it Like.

Kindest regards,

Leon Pavesic
(LinkedIn)
(Twitter)