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jp2k's avatar
jp2k
Copper Contributor
Jul 14, 2026

Copilot Voice featured no longer available for M365 Personal Subscription

Hello, after an hour with MS Support trying to troubleshoot, they told me to ask here, as they were unable to help. 

Copilot Voice used to be available on my M365 Personal subscription (it's actually a Family subscription, but I am the primary account owner and only real user). However a few months back (maybe more), the voice chat feature disappeared from my account. Specifically, I enjoyed using this on my iPhone with the M365 Copilot app so I could use Copilot in Carplay while driving. But I confirmed it's gone everywhere on my account; MacOS M365 Copilot app, Windows 11 M365 Copilot app, and even missing on https://m365.cloud.microsoft/chat. I have a Work account and verified that I can logout of personal, and login to Work and all the same apps will work fine with Copilot Voice. 

 

Everything I read, this feature should still be present and available on my personal subscription (EX: https://support.microsoft.com/en-US/Microsoft-365-Copilot/ai-credits-and-limits-for-microsoft-365-subscriptions), but I could not get MS support to check my account to see what the issue was. Their focus was on having me uninstall all software and reinstall until they finally got fed up with me, told me to ask here, and hung up on me. Yes the basic Copilot app will allow voice, but I would prefer to use the M365 Copilot apps and website for the full feature set (notebooks, etc) and get the Carplay back working (not available in the basic app).

 

If anyone knows what the issue could be, and how I could get Copilot Voice chat back for my account, would you please help? 

Thank you!

1 Reply

  • Dancole's avatar
    Dancole
    Copper Contributor

    I’m having this exact same issue, voice chat has been removed from M365 co-pilot. Can we get an answer please?