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MinaGaras's avatar
MinaGaras
Copper Contributor
Nov 12, 2024

Copilot thinks I am not an adult

a few days ago, my copilot account stopped working with an error message "Age restriction"
I checked my birthdate set in my account and it is set right. I am 20 years old.
Contacted microsoft support and they said I should post here. Any help?

 

4 Replies

    • MinaGaras's avatar
      MinaGaras
      Copper Contributor

      I changed my age to 1980(instead of 2004) and it worked. I searched every forum and every web page and tried contacting the support team with no success. so that was the only workaround for me

  • Benjamin2k25's avatar
    Benjamin2k25
    Copper Contributor

    I'm experiencing the same issue😑, were you able to resolve it?

    • MinaGaras's avatar
      MinaGaras
      Copper Contributor

      changed my age to 1980(instead 2004) and it worked 

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