Forum Discussion
Copilot Pro Reference a File button gone
Using desktop Word, which I greatly prefer over the web version, the "Reference a file" button disappeared today. I validated that my Copilot Pro subscription is still active, and my account settings are all setup for online services, and that I am signed in. The button was there yesterday. Loaded up Word this morning, and it's no longer there.
It IS there in the web version, so I assume there is nothing wrong with my account. Anybody know what is going on?
2 Replies
Hey! You're definitely not the only one—some people have noticed the “Reference a file” button disappearing from desktop Word recently. Since it still shows up in the web version, your account is probably fine. Try restarting Word, checking for updates (File > Account > Update Options > Update Now), or signing out and back in to make sure you’re on the right account. You can also try updating your license under File > Account > Update License. If it’s still missing, it might be a bug or a change Microsoft is rolling out. Hopefully it comes back soon!
Tap the Attachment icon next to the Copilot input box, select the file to automatically generate a reference link, and check the subscription status, log in to the Microsoft 365 account page to confirm that the Copilot Pro subscription has not expired, or not work, clear your browser cache and then use the browser's Trace Free Mode, and if you are an enterprise user, ask the administrator whether to disable this feature.
