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LuisErazo's avatar
LuisErazo
Copper Contributor
May 08, 2025

copilot in outlook (old)

Hi everyone,

I have a problem with a user who can't use Copilot in Outlook Classic. The Copilot icon appears disabled.

 

microsoft 365 copilot

1 Reply

  • BjornV1970's avatar
    BjornV1970
    Copper Contributor
    May 11, 2025

    Have the user try the “actualizar licensia”

     

    IT fixed it for my users after assigning them a license.