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Christoph's avatar
Christoph
Copper Contributor
Feb 10, 2025
Solved

"Copilot in Edge at work" isn't available

For the past few days, 'Copilot in Edge at work' has not been available. The user is assigned an M365 E5 license and is signed into Microsoft Edge with their company account. The Copilot button is p...
Integrations and Third-Party Tools
troubleshooting
  • Christoph's avatar
    Christoph
    Mar 16, 2025

    The issue has now been resolved through an update to Microsoft Edge. Therefore, please update Edge, and as soon as the version is at least 134.0.3124.66, Copilot in Edge for Work will function as expected again (even without an M365 Copilot license). As a result, I have also started encouraging colleagues to use http://m365.cloud.microsoft/chat more actively, so that it becomes a central entry point for generative AI usage within the company.

Christoph's avatar
Christoph
Copper Contributor
Feb 24, 2025

Quick update: There is a Microsoft case for this, and the suggested solution (opening bing.com, signing out, and signing back in) didn't really help, as expected. However, what has changed is that accounts with M365 Copilot now have a functioning Copilot in Edge at Work again (so, halfway there), but unfortunately, the rest still do not. The current information is that the problem is known and will be resolved by the end of the month or early March. I'll keep the post updated and stay curious."

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