Forum Discussion
Copilot Health Unavailable Across All Devices and Browsers for 3–4 Days
Hello I am looking for some guidance. My Copilot personal account under the Health section has been consistently unavailable for the past 3–4 days. Each attempt to use the Health feature results in the message: “We are experiencing an issue. Please try submitting a new message.”
This issue affects all platforms and browsers, including:
- Microsoft Edge (Windows 11 Pro)
- Google Chrome (Windows 11 Pro)
- Copilot app on iPhone
General Copilot chat works normally on all devices, but Copilot Health fails every time.
Troubleshooting Completed:
- Signed out of Copilot and performed a full authentication token reset
- Cleared browser cache and restarted Edge
- Toggled Copilot permissions (Context clues)
- Tested in InPrivate mode - I could not get CoPilot to sign in here
- Tested in Chrome
- Tested on Windows 11 Pro and iPhone
- Verified VPN is off and network is stable
- Restarted devices
- Repaired and reset the Copilot Windows app
Result: Copilot Health remains unavailable across all devices and browsers. The issue appears to be service‑side, possibly related to the Copilot Health preview backend.
Can someone please guide me to a resolution?
2 Replies
Hi Ravenway ,
Based on the checks you have already completed, you have ruled out most of the common client-side causes.
1.If possible, try using a different Microsoft account on the same device. If Copilot Health works with another account, it may indicate that the issue is specific to the affected account.
2.If it's a work or school account, your Microsoft 365 administrator can check the Microsoft 365 Service Health dashboard to see if there are any known Copilot-related service issues.
As you have already tried the usual checks, it may be worth reporting the issue through Help & Feedback in Copilot and opening a support request with Microsoft. They can look into whether the issue is related to your account or the Copilot health service.
-
Ok I am still getting the same error message. When I got home from my doctor's appointment today, I logged into CoPilot and it did ask me to provide feedback on my appointment. I clicked on the link within the CoPilot app and I am still getting the same message. I did open a case thru the Feedback Hub with everything I notated above. Let's see what they say. I do not have another Microsoft account, just my personal one since I am retired now so I can't try that. I have attached a screenshot of the actual error I am getting.
