Forum Discussion

Luis1990's avatar
Luis1990
Copper Contributor
May 14, 2025

Copilot does not appear on my Office 365 apps.

Hi!
I've been trying to make Copilot available on Word and Excel; however, I didn't have success.
I've reached out to tech support; they've followed many troubleshooting steps without any resolution. Some of them were:

  • Updating Windows 11 to the latest version
  • Creating new users
  • Re-installing the Office 365 package

I'd like to know how to solve this issue since I'm paying for the Office 365 Personal subscription, which says that I'll be able to use this feature. 

Thanks in advance. 

accessibility

1 Reply

Sort By
  • Surya_Narayana's avatar
    Surya_Narayana
    MCT
    Jun 14, 2025

    Hi Luis1990​  chk this

     

    What You Can Do

    Option 1: Upgrade Your Plan

    If you want Copilot in Word/Excel:

    You'll need to upgrade to Microsoft 365 Business Standard or E3/E5 via a business tenant.

    Then purchase the Copilot for Microsoft 365 license separately.

    -Microsoft 365 Personal or Family plans do not qualify, even though they mention AI features — those apply mostly to Copilot in Edge/Bing, not Word/Excel.

     

    Option 2: Use Copilot Web Features

    As a Microsoft 365 Personal user, you do get:

    Copilot in Bing

    Copilot in Edge browser

    Designer, Loop, and some AI features in online Office apps (Word for Web, PowerPoint Designer, etc.)

    But again, not full Copilot in desktop Word or Excel.

     

Resources