Forum Discussion

dajorgen's avatar
dajorgen
Copper Contributor
Jun 19, 2026

Copilot apps cannot communicate across platforms

I use multiple platforms including Windows, iPad and iPhone.  I assumed that the best approach would be to use the dedicated app for each device but I soon discovered that is a mistake.  Chat's done on one platform are not visible on the other platforms.  I asked Copilot about this and it conceded that was the case and that the recommendation is to use the Web based Copilot rather than the apps.

 

it is a shame to see a company the size of Microsoft put out apps called the same on multiple platforms but those can't pass data to the other platforms.  This is a huge productivity issue.  It is obvious that there are different teams working on the apps for the different platforms and they are not communicating.  This is a real shame and is a pretty big miss for a billion dollar company.  Makes me question their long term AI strategy and how competitive they will be.

1 Reply

  • Hi, I’d first double-check that all devices are signed into the exact same Microsoft account and the same work or personal Copilot experience. If they are and chat history still does not sync, then it is likely a current limitation or app-side issue. The web version is probably the safest workaround until Microsoft improves cross-platform history syncing.