CoPilot account issue

Your testing isolates this to one Microsoft account: Copilot fails on devices and browsers, while another account works on the same hardware and the subscription and credits appear active. Another reinstall is unlikely to help. Community members cannot inspect account flags, entitlement propagation, or service restrictions, so Microsoft Support must examine the account record. On Windows, open Get Help, describe the Copilot account problem, select the affected product, then choose Contact Support and request chat or a callback. Provide the affected address privately, subscription type, UTC timestamps, screenshots, and a list of the cross-device tests completed. Ask the agent to verify the Copilot entitlement and check for an account-level service block or provisioning fault. Do not post tokens, order numbers, or security details publicly, and do not buy another subscription or delete the account as a workaround. If contact choices are unavailable, retry while signed in during local support hours.